What are your COVID prevention procedures?
As cases are now on a significant downward trend, we have hope that the pandemic is easing to such a level that we may reduce interventions. Based on new Washington State, King and Pierce County policies, guidance, and suggested best practices, Tacoma Arts Live will end the requirement that patrons show proof of vaccination or a negative COVID-19 test as of March 12, 2022. Masks are strongly encouraged for everyone in attendance. At most ticketed events, seats are reserved, and will not be socially distanced. Please note that VIVID: A Fundraiser for Arts Access & Education will still require proof of a vaccination or a negative test.
We will continue to require Tacoma Arts Live staff, volunteers, and artists to be fully vaccinated or show proof of a negative Covid-19 test within 72-hours of an event, plus wear masks during all public events.
Thank you for your support and loyalty as Tacoma Arts Live continues to make decisions to protect our community. If you find yourself unable to attend because of continuing concerns about exposure to the virus, please consider making a donation, becoming a member, or purchasing a gift certificate.
Any further changes to our procedures will be communicated via email, website, and social media.
Do I need to be vaccinated, or have a negative COVID-19 test?
No, not as a patron. As cases are now on a significant downward trend, we have hope that the pandemic is easing to such a level that we may reduce interventions. Based on new Washington State, King and Pierce County policies, guidance, and suggested best practices, Tacoma Arts Live will end the requirement that patrons show proof of vaccination or a negative COVID-19 test as of March 12, 2022. Masks are strongly encouraged for everyone in attendance. At most ticketed events, seats are reserved, and will not be socially distanced. Please note that VIVID: A Fundraiser for Arts Access & Education will still require proof of a vaccination or a negative test.
We will continue to require Tacoma Arts Live staff, volunteers, and artists to be fully vaccinated or show proof of a negative Covid-19 test within 72-hours of an event, plus wear masks during all public events.
Thank you for your support and loyalty as Tacoma Arts Live continues to make decisions to protect our community. If you find yourself unable to attend because of continuing concerns about exposure to the virus, please consider making a donation, becoming a member, or purchasing a gift certificate.
Any further changes to our procedures will be communicated via email, website, and social media.
Do I need to wear a mask?
From March 12 on, masks are strongly encouraged for all guests of all ages for the duration of indoor events. Prior to March 12, masks are required for all guests of all ages for the duration of indoor events.
What's the policy for events dates through March 11, 2022?
TACOMA ARTS LIVE VACCINE POLICY THROUGH March 12, 2022:
REQUIRED FOR ENTRY: VACCINATION PROOF OR NEGATIVE COVID-19 TEST SOURCED BY A PROFESSIONAL TEST PROVIDER. MASKS REQUIRED FOR AGES 12 YEARS AND OLDER TO ATTEND EVENTS THROUGH MARCH 11, 2022.
All venues that Tacoma Arts Live presents events in will requires guests, artists, staff and volunteers ages 12 years and older to provide proof of either a full COVID-19 vaccination or negative COVID-19 PCR test result sourced by a professional test provider within 72-hours of the event. Additionally, masks will be required for guests of all ages for the duration of indoor events.
All patrons will be required to show government-issued ID in addition to one of the following for entry:
- CDC COVID-19 Vaccination Record Card (originals, copies, or photographs on a mobile device are acceptable.)
- Certificate of COVID-19 vaccination or Washington State Immunization Information System printout. Image or copy of proof from your health care provider.
- A negative COVID-19 PCR test result obtained within 72 hours of the event
- You may be asked for photo ID.
Please plan to arrive early, lines may be longer than usual for entry. We look forward to seeing you soon! Questions? Box Office: 253.346.1721.
What should I do if I had tickets to an event that had been previously impacted and rescheduled due to COVID?
You have a couple of options for your ticket – if the show has been rescheduled, you can keep your tickets! The tickets are still valid. You can also donate your tickets back as a tax deductible donation, refund the amount to a gift certificate to use to see another show when it is safe to do so or you can request a refund to the card that you purchased the tickets with. Please contact our Box Office with your choice and we will take care of it!
If I purchase tickets and someone in my party comes down with or is exposed to COVID-19, what can I do?
We will be much more flexible this season in our exchange and refund policies. We will be able to offer exchanges, donations or refunds in the case of illness up until the day of the show.
What is your bag policy?
To provide a safe and comfortable experience, we have a new bag policy: all bags are subject to search. Along with required bag searched, patrons may be requested to open their jackets or be checked with a metal detector prior to entering the venue. Tacoma Arts Live will not hold or be responsible for any prohibited items.
How do I contact Lost and Found?
Call the Box Office at 253.346.1721 or email This email address is being protected from spambots. You need JavaScript enabled to view it..
I'm having difficulty ordering tickets online, what should I do?
Please contact our Box Office during business hours Monday through Friday from 12 p.m. to 4 p.m. at 253.346.1721 and Box Office Representative will be happy to help you!
What should I do with a ticket(s) that I cannot use to a Tacoma Arts Live event?
Donate them - after purchasing tickets, if you find you are not able to attend a Tacoma Arts Live event, you may donate your tickets and receive a tax donation receipt. All donations must be made at least 24 hours before the event.
What should I do if I've lost or forgot my tickets?
Tickets can be reprinted at the Box Office for a small per ticket fee. We do require picture ID that matches the account the tickets were purchased under to reprint your tickets.
When is Will Call available?
The Box Office opens for will call 2 hours before scheduled performances. Will Call is also available for pick-up during regular Box Office hours.
Do you offer support for hearing impaired patrons?
Assisted listening devices are available at all theaters and can be checked out at coat check. If coat check is unavailable, please check in with an Usher.
How do I purchase ADA Accessible seating?
ADA Accessible seating is available in all Tacoma Arts Live venues (Pantages Theater, Theater on the Square, and Tacoma Armory). The best way to request ADA Seating is to contact the Box Office at 253.346.1721. Our Customer Service Team will be able to assist you in securing the best seats available.
How can I make donations to Tacoma Arts Live?
Only a portion of the cost of presenting our acclaimed performance season and respected education program season is generated by ticket sales. If you would like to support Tacoma Arts Live, all donations are tax deductible. We thank you for your support! Click here to make a donation today.
How do I purchase Group Tickets?
Groups of 10+ can save for many Tacoma Arts Live sponsored events! Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. to place your order.
Do I need a ticket for my child?
Every person who enters the theater must have a ticket. For most shows, children under 5 are not admitted. For family performances planned specifically for little ones, every person must have a ticket. No babes in arms permitted.
When should I arrive?
The lobby opens 45-60 minutes prior to curtain time. Try to arrive at least 30 minutes before the curtain rises. This will allow ample time for parking and avoidance of waiting in line.
How do I get to the theaters?
From I-5, take the City Center exit to Highway 705.
Follow Highway 705 to the “A” Street exit.
From “A” Street, turn left onto 9th Street.
For Park Plaza North Garage, turn left on Commerce. Parking is to your left.
For the Pantages Theater and Theatre on the Square, continue west on 9th St. and turn left on Broadway.
For the Rialto Theater, continue west on 9th St. to Court C.
Click here for more detailed directions.
What refreshments are available at the theaters?
Refreshments are available for purchase prior to the performance and at intermission. Usually food and beverages are not allowed inside the seating areas. Any alcohol sales and consumption may only occur in the lobby area and/or restricted bar area of the theaters prior to the commencement of an event and during intermission as stated by law per the Washington State Liquor Control Board. Alcohol is not allowed in the performance seating areas of the theaters.
Can I bring a camera or video camera to the show?
Taking photographs or making a recording of any kind during a performance is not allowed and copyright restriction should be considered. However, we do encourage you to take photos in the lobby or before the show to share on facebook or twitter.
What personal items are prohibited in the venues?
In the interest of patron safety and enjoyment, Tacoma Arts Live reserves the right to prevent certain items from being brought into the venues. Items including, but not limited to the following are not allowed in Tacoma Arts Live:
- Alcoholic beverages and non-alcoholic beer – including glass bottles or cans
- Food items
- Illegal drugs
- Sticks or clubs (including signs attached to sticks)
- Fireworks
- Bullhorns, airhorns or other noisemakers
- Confetti
- Animals (except certified dogs)
- Beach balls or other inflatables
- Bicycles
- Skateboards or roller blades
- Glass bottles or cans
- Weapons of any kind, regardless of permit (including but not limited to: firearms, knives, batons, mace, pepper spray, brass knuckles, tasers etc.)
Where can I smoke?
Tacoma Arts Live is a smoke-free facility. Smoking is permitted outside any of the venues more than 25 feet from the building’s exterior doors. "Smoking” means inhaling, exhaling, burning, carrying or possessing any lighted tobacco product, including cigarettes, cigars, pipe tobacco, and any other lit tobacco products. This means the personal use of any tobacco product, whether intended to be lit or not, which shall include smoking, as defined above, as well as the use of an electronic cigarette or any other device intended to simulate smoking and the use of smokeless tobacco, including snuff; chewing tobacco; smokeless pouches; any other form of loose-leaf, smokeless tobacco; and the use of unlit cigarettes, cigars, and pipe tobacco.
What to Wear?
A Tacoma Arts Live event is always an opportunity to dress up, but there is never a dress code. Attire varies from casual clothing to formal wear. Many people are allergic to perfumes. Out of consideration for your fellow audience members, please use perfume or cologne in moderation before entering the theater.
